At PDTI we are committed to bridging PNG’s skills and training gap. COVID-19 has the potential to widen this gap by posing increased difficulties for companies and individuals to access face-to-face training. With this in mind, PDTI has built PNG’s first commercially available online training portal, which can be accessed here:
FREE ONLINE COURSE
The goal of this course is to empower both aspiring and experienced customer support reps with strong customer service skills and the knowledge they need to do the job well. Providing excellent support is closely related to customer retention and loyalty, as well as increasing overall customer satisfaction.
In this course, you’ll explore a few essential customer service skills you need for delivering great service, such as empathy and positive communication skills.
Time: 30 – 60 minutes.
Look what people have been saying about our free Customer Support Course. Try it now and see if you agree.
I’ve never had a chance to learn these techniques over the years of my employment. This course has a great impact on me. Now I have a clear view and perspective on how to deal with issues at work and also outside the working environment
The test’s wording and layout was clear & concise and the test itself was easy to maneuver, thus making the whole learning experience enjoyable!
The course used easy to understand language, worded to convey the interest of the participant, short, sharp and sweet and yet, still filled with valuable information. Icing on the cake was the instant downloadable certificate at the end! Brilliant!
I was able to understand the basic Customer Service concept and its importance
Learnt many new customers problem solving skills.
By studying leadership at PDTI’s Online Training Institute students will learn to recognise and apply the capabilities that up and coming leaders display. Our online course provides students the theoretical skills and techniques to elevate your career into being a PNG leader.
Fore more information click the link below.
Health, Safety & Environment (HSE) training is essential for employees to keep themselves, co-workers and their workplaces safe. Not only does adequate HSE training reduce the risk of accidents and spills, it can also improve productivity and job efficiency. This is an introductory course that will give you an understanding of the basic concepts and terminology of HSE.
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