World-Class Online Training in Papua New Guinea
At PDTI we are committed to bridging PNG’s skills and training gap. COVID-19 has the potential to widen this gap through increased difficulties for companies and individuals to access what training options are currently available. With this in mind PDTI has embarked on an E-learning venture whereby we are developing online versions of select courses that can be accessed on any smart device that has a stable 3G internet connection or better.
FREE ONLINE COURSE
The goal of this course is to empower both aspiring and experienced customer support reps with strong customer service skills and the knowledge they need to do the job well. Providing excellent support is closely related to customer retention and loyalty, as well as increasing overall customer satisfaction.
In this course, you’ll explore a few essential customer service skills you need for delivering great service, such as empathy and positive communication skills.
Time: 30 – 60 minutes.
Look what people have been saying about our free Customer Support Course. Try it now and see if you agree
I’ve never had a chance to learn these techniques over the years of my employment. This course has a great impact on me. Now I have a clear view and perspective on how to deal with issues at work and also outside the working environment
The test’s wording and layout was clear & concise and the test itself was easy to maneuver, thus making the whole learning experience enjoyable!
The course used easy to understand language, worded to convey the interest of the participant, short, sharp and sweet and yet, still filled with valuable information. Icing on the cake was the instant downloadable certificate at the end! Brilliant!
I was able to understand the basic Customer Service concept and its importance
Learnt many new customers problem solving skills.
Fore more information click the link below.
The goal for this basic fire safety training is to give students knowledge that will enable them to identify the conditions capable of causing fire, to respond to fire emergencies and to understand the basic principles of using a fire extinguisher.
Fore more information click the link below.
The course provides visitors to Papua New Guinea with an overview of the culture, history, geography and language. By the end of this course you will have the knowledge to explore all that this wonderful country has to offer in a respectful and safe manner. Taking an interest in PNG culture and knowing some beginner words is a great way to connect with locals and begin your journey!
Health, Safety & Environment (HSE) training is essential for employees to keep themselves, co-workers and their workplaces safe. Not only does adequate HSE training reduce the risk of accidents and spills, it can also improve productivity and job efficiency. This is an introductory course that will give you an understanding of the basic concepts and terminology of HSE.
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